The Tolkien Society which is a charity registered in England and Wales (No. 273809).

Our customer service email is sales@tolkiensociety.org

The charity’s customer service address for the sale of goods is 36 Albemarle Road, York, YO23 1ER, United Kingdom. Our registered address is 3 Tithe Barn, Merton, Bicester, OX25 2NF, United Kingdom.

Definitions

“Personal customer” an individual purchasing items for their own use, including as gifts for others, or for use in their work.

“Business customer” is a business, non-profit organisation or government body purchasing items for their own use.

“Trade customer” is anyone purchasing items for resale including bookshops and individuals purchasing for resale on eBay or similar sites or at car boot sales.

“Amount received” for payments by UK cheques in British Pounds, British Postal orders, US cheques in US dollars, PayPal, and purchases via Amazon Marketplace this is the amount you paid. Where payment is made by transfer direct to the Company’s bank account the Amount received is the amount after the deduction of any charges made by the Company’s bank or any other bank. Where payment is made by a cheque or other instrument which is not British pounds and drawn on a bank which is a member of the United Kingdom’s clearing system, or is not in United States dollars and drawn on a recognised United States Bank, then the Amount received is the amount after conversion to British Pounds and the deduction of any charges made by the Company’s bank or any other bank.

Cancellations, returns and refunds

If you are a Personal customer you can cancel your order at any time prior to dispatch and we will refund the full Amount Received. You can cancel the order within 14 days of receipt of the goods for any reason and we will refund the full Amount Received. You must return the goods to us at your expense within 30 days. If the goods are damaged when they reach you and you tell us within 7 days of receipt we will refund the full Amount Received unless you ask us to send a replacement (if we don’t have a suitable replacement we will refund the full Amount Received). Please keep the goods and packaging until we contact you, we may ask you to send us evidence of the damage or to return the goods and packaging (in which case we will cover the cost of return). If the goods are faulty please tell us within 7 days of discovering the fault, if you tell us about faulty goods within six months of receipt we will refund the full Amount Received unless you ask us to send a replacement (if we don’t have a suitable replacement we will refund the full Amount Received). Please keep the goods until we contact you, we may ask you to send us evidence of the fault or to return the goods (in which case we will cover the cost of return).

If you are a Business or Trade Customer you can cancel your order at any time prior to dispatch and we will refund the full Amount Received. If the goods are damaged when they reach you and you tell us within 7 days of receipt we will refund the full Amount Received unless you ask us to send a replacement (if we don’t have a suitable replacement we will refund the full Amount Received). Please keep the goods and packaging until we contact you, we may ask you to send us evidence of the damage or to return the goods and packaging (in which case we will cover the cost of return). If the goods are faulty please tell us within 7 days of discovering the fault, if you tell us about faulty goods within six months of receipt we will refund the full Amount Received unless you ask us to send a replacement (if we don’t have a suitable replacement we will refund the full Amount Received). Please keep the goods until we contact you, we may ask you to send us evidence of the fault or to return the goods (in which case we will cover the cost of return).

Trade Customers should note that goods are not supplied on a sale or return basis unless otherwise agreed in writing. Discounts may be available to Trade Customers.

Refunds will be made by the same method as you made the original payment except where you paid by international bank transfer or a cheque not in British Pounds or US dollars, in these cases refund will be made by a cheque in British Pounds.

If you have purchased via AmazonMarket place, in addition to the above you may cancel your order for any reason at any time between 14-30 days after receipt provided you return the goods to us unused at your expense. In this case we will refund the Amount Received less delivery charges.

If you wish to cancel your order or report damage or faults please email sales@tolkiensociety.org. If you do not have access to email write to us at 36 Albemarle Road, York YO23 1ER, United Kingdom.

Payment surcharges

For payments by cheque which are not in British Pounds drawn on a UK bank or US Dollars drawn on a US bank we charge £8.00. We do not accept payment by cheque where the currency of the cheque is not the currency of the country in which the bank is based. There is no payment surcharge on payment by personal cheque in British Pounds on a UK bank or US dollars on a US bank, or on British Postal Orders.

Delivery

We ship goods using Royal Mail, Parcelforce, MyHermes or DHL. If you have not received goods within 30 days of your order please let us know straight away. If you have asked for goods to be sent by surface mail you agree to accept that delivery could take up to 100 days.

From time to time the British Government may impose export restrictions or delivery companies may be unable to deliver to territories due to conflict or natural disasters, if we are unable to dispatch your order because of export restrictions or the unavailability of shipping services we will cancel your order and refund the Amount received.

You are responsible for ensuring that there are no import restrictions in your country/territory which will prevent delivery, in the event that goods are seized by local customs or government authorities we will not make any refund. If the delivery address is outside the United Kingdom you are responsible for any import duties or local taxes (this includes deliveries to Jersey, Guernsey, the Isle of Man and BFPO addresses).

Formation of contract

For internet and email orders, the contract is formed when we send you an email confirming that we are dispatching the goods (or the point where we instruct Amazon.co.uk, PayPal or Neilsen Book Data to send such an email on our behalf). For mail order transactions where we do not have your email address the contract is formed when we dispatch the goods or when we instruct our supplier to dispatch the goods if items are to be sent direct to you from our supplier.

Ownership/Liability

Ownership of the goods does not pass to you until full payment of the price of the goods including delivery charges has been received by us. Responsibility for loss or damage to the goods passes to you on receipt of the goods.

In the event that a payment is rejected by any bank or credit card company then you remain liable to pay us the price of the goods including delivery charges, at our discretion you will also be liable to pay us any additional costs incurred by us because of the rejection of the payment.

Payment terms

Cleared payment is required before dispatch. Where we offer credit to Trade or Business customers payment is due within 30 days of receipt of goods. Where goods are delivered in more than one delivery payment is due for the contents of each delivery within 30 days of the relevant delivery.

Terms contained in purchase orders etc.

Terms included in purchase orders or other published terms of purchase are not accepted unless we have given our explicit written agreement.

Jurisdiction

These terms and conditions will be governed by the law of England and Wales and the English Courts shall have exclusive jurisdiction over any dispute which may arise (unless you and we both agree that a dispute should be brought before the courts of another jurisdiction).